Refund policy

Return Policy

At ShoeAthletic, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, contact us at:
📧 shoeathletic@outlook.com

Please note that returns must be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we will send you:

  • A return shipping label

  • Instructions on how and where to send your package

⚠️ Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

❌ We also do not accept returns for:

  • Sale items

  • Gift cards

Exchanges

The fastest way to get what you want is to:

  1. Return the item you have

  2. Once accepted, place a new order

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without justification.

Conditions:

  • Item must be unused and in original condition

  • With tags and original packaging

  • Proof of purchase required

Refunds

We will notify you once we receive and inspect your return.

If approved:

  • Refunds will be issued to your original payment method within 5–10 business days

⚠️ Please note:

  • It may take additional time for your bank or credit card to process the refund

If more than 15 business days have passed since approval, contact us at:
📧 shoeathletic@outlook.com

Return Shipping

  • Customers are responsible for return shipping costs

  • Unless the item is defective or incorrect

Contact

For any return-related questions, contact us at:
📧 shoeathletic@outlook.com